Comparison of two industries with total quality management (TQM) implementation: A study
The study is an attempt made between two companies based on total quality management. The current study is also an attempt to identify the implementation of TQM and its various outcomes. In the modern business environment, there are abundant products and services that are offered to customers, but it is a quality which is a deciding factor. So for any organizations, quality management is a key concept and vital for the growth of the industry. The observation for two industries is cited in the paper.